Return Policy - Biaynafashion

ACCEPTANCE
You may return within 15 days of receipt for a refund. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The item must be returned in perfect condition unused and in original packaging including dust bag. Any returns damaged or returned without original packaging may not be accepted and can be sent back to the customer.

Please be aware that returns are the responsibility of our customers. Please note: that all items marked “FINAL SALE” cannot be returned or exchanged, even if you ship the item back to us.
Please note: we only replace items if they are defective or damaged.
Please note: Any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.

Please email us on info@biaynafashion.com in order to receive your returns authorization and instructions.

Once your order has been received and inspected please allow 5-10 working days for a refund to be credited back to your payment method. We will contact you to let you know we have received your item and are processing your refund. For more information on returns or exchange contact us via info@biaynafashion.com.com

EXCHANGES
Unfortunately, we are unable to offer exchanges at this time. If you change your mind and wish to exchange a product, please return the product and place a new order.

FAULTY ITEMS
All Biayna products are skilfully handcrafted to the highest standards, but as with anything made by hand from natural materials, we know that on the rarest of occasions, faults can occur.

We always want to be there to assist you, so in the unlikely event that a manufacturing fault arises within a period of 6 months after the date of purchase, we are happy to either repair, replace or refund the item - at no additional cost to the purchaser.

Proof of purchase from biaynafashion.com will be required.

In cases of wear and tear, where a fault has occurred through general use, we ask that you get in touch to discuss whether a repair, at a cost to the purchaser, is possible.